Refund & cancellation

Last updated: 8 October 2026 — proposed terms pending business confirmation

Scope

This policy applies to paid personal planning and decision-support engagements arranged with Cloudscope Personal Roadmaps Co., Ltd. after you receive a written fee quote or invoice. Website inquiries alone do not create a charge.

Cancellation by you

• More than 7 days before a scheduled session: full refund of any prepaid fee for that session, or free rescheduling once.
• Within 7 days: 50% of the scheduled session fee may be retained to cover reserved time (proposed).
• No-show without notice: session fee is non-refundable (proposed).

Cancellation by us

If we must cancel, you may choose a full refund or priority rescheduling at no extra cost.

Packages and annual programs

For multi-session programs, refunds are calculated on unused sessions after deducting work already performed (roadmap drafts delivered, review notes sent). Partial refunds are issued within 14 business days to the original payment method when feasible (proposed).

Non-refundable items

Third-party costs you ask us to pay on your behalf, rush document courier fees, and completed deliverables already sent to you are non-refundable.

How to request a refund

Email info@cloudscope.digital with your name, engagement date, and reason. Include +66-76-341-625 if urgent. We confirm eligibility in writing.

Rescheduling

One free reschedule per session with at least 48 hours’ notice (proposed). Additional changes may incur a scheduling fee stated in your agreement.

Deposits

If a deposit applies, it is credited toward your program unless you cancel inside the 7-day window above.

Disputes

We aim to resolve concerns directly. Thai consumer protection laws may provide additional remedies for qualifying transactions.

Tax ID: 0105071332646 · Address: 54/7,Karon Road · 83100 Mueang Phuket · Phuket · Thailand